Support

Help with a BlueSignal system: contact and hours, setup after your install, what Online, Stale and Offline mean, warranty, returns and installer support.

Contact

Email [email protected]. Call (512) 829-7127.

Support requests taken 24/7. Live human support weekdays at noon and Saturdays 9 AM–5 PM CT.

What the status means

• Online: We got a reading in the last 60 minutes.
• Stale: The unit checked in, but sent no reading for 60 minutes. Usually a probe or wiring issue.
• Offline: No check-in for 30 minutes. Check power and Wi-Fi. WQM-1 readings are saved on the unit and upload when it reconnects.
• New unit: A new unit shows Offline until its first reading lands. That’s normal.

Device not showing in Cloud

• Check the unit has power, and that your installer connected it to your Wi-Fi at commissioning.
• Sign in to Cloud with the account you claimed it under. Add device takes the serial (starts BS-WQM1-) or the QR on the label.
• Still missing? Email [email protected] with the serial.

Readings look wrong

• A blank channel is a probe to check, not a broken unit.
• Probes film over in use; cleaning and recalibration bring them back.
• The WQM-1 measures; it doesn’t tell you the water is fit to drink. Ask a lab and your water treatment pro.

Your data

To export or delete your data, email [email protected] from your account’s address.