Onboarding Training 🎓

Welcome to BlueSignal. This training page walks you through everything to learn in your first 1–2 hours with us. It includes your required setup steps, the tools we use, the workflows you’ll follow, and the video modules you’ll complete once uploaded.

1. Start Here — Required Setup 🔧

1.1 Create an Upwork Account (Contractors Only)

If you’ll be paid or contracted through BlueSignal:

• Sign up: https://www.upwork.com
• Use your legal name
• Complete identity verification if requested
• Send your profile link to BlueSignal

1.2 Access the Wiki 📘

Bookmark the BlueSignal Wiki home page.

Key pages you’ll use during your first week:

• Getting Started
• Service Workflows
• Products & Pricing
• Contractor Payments
• Communication Standards

1.3 Read the Getting Started Page 🏁

Link: (Insert link to Getting Started page)

You’ll learn:

• What BlueSignal does
• How jobs are assigned
• Our service offerings
• Communication expectations
• Payment structure

2. Watch These Training Videos 🎥

These short modules outline the essentials for anyone doing field or technical work.
(Placeholders until videos are recorded.)

2.1 Welcome to BlueSignal (Video #1)

Covers:

• Who you are (Jacques Jean)
• What BlueSignal does
• Our Austin-focused mission
• What success looks like on this team

Placeholder link:
[Upload video here once recorded]

2.2 How Deck Pressure Washing Works (Video #2)

Covers:

• Required equipment
• Safety standards
• Step-by-step workflow
• Before/after photo rules
• How to avoid surface damage

Placeholder link:
[Upload video here once recorded]

2.3 How to Clean Solar Panels Safely (Video #3)

Covers:

• Why we never use pressure washers
• Approved tools
• Proper soap + water method
• Surface inspection
• Photo documentation rules

Placeholder link:
[Upload video here once recorded]

2.4 Hardware Install Basics (Video #4)

Covers:

• Mounting sensors, buoys, and gateways
• Waterproofing and cable management
• Power & signal checks
• Device verification
• Required documentation

Placeholder link:
[Upload video here once recorded]

2.5 How We Communicate With Customers (Video #5)

Covers:

• How to greet customers
• How to confirm appointments
• How to explain services clearly
• How to document issues
• How to close out jobs professionally

Placeholder link:
[Upload video here once recorded]

2.6 How To Get Paid Through Upwork (Video #6)

Covers:

• What a milestone is
• How earnings work
• When payments release
• How referral bonuses are triggered
• How to submit completed work

Placeholder link:
[Upload video here once recorded]

3. Learn Our Core Services 🛠️

3.1 Deck Cleaning — $199.99

Training page: (Insert link)

Learn:
• Workflow
• Equipment
• Timing
• Deliverables
• Customer expectations

3.2 Solar Cleaning — $4.99 Per Panel

Training page: (Insert link)

Learn:
• Safety
• Tools
• Cleaning technique
• Photo documentation rules

3.3 Solar Consulting (Sales/Tech Roles)

Training page: (Insert link)

Learn:
• System evaluation
• Common customer issues
• What to recommend
• How consulting is priced

3.4 Hardware Installs

Training page: (Insert link)

Learn:
• Mounting
• Wiring
• Weatherproofing
• Activation
• Verification
• Troubleshooting

4. What You’re Expected To Do Your First Week ⏱️

Day 1

• Create Upwork account
• Confirm your phone + email with BlueSignal
• Review the Getting Started page
• Watch all training videos (when available)
• Verify access to your tools

Day 2–3

• Review all workflows
• Complete your role-specific training
• Shadow a job (if contractor)
• Review communication standards

Day 4–5

• Receive your first assignment
• Test equipment
• Complete your first job
• Submit photos/documentation
• Receive your first payout

5. Software & Tools You Will Use 🧰

For Everyone

• Email / SMS
• Wiki
• Upwork

For Field Technicians

• Pressure washer
• Solar-safe cleaning tools
• Smartphone
• Hardware install tools

For Developers

• GitHub
• Platform documentation
• Project briefs

For Sales

• Pricing sheets
• Scripts
• Lead forms

6. Contact & Support 📞

Support flows through your assigned channel:

Contractors

→ Upwork contract chat

Developers

→ Development/project thread

Sales or Partners

→ Direct messaging with Jacques or your project lead

7. Your Success Checklist ✅

You are fully onboarded when you can:

✔ Explain what BlueSignal does
✔ Deliver your work independently
✔ Communicate clearly with customers and the team
✔ Submit documentation correctly
✔ Get paid properly through Upwork
✔ Follow all workflows in the wiki
✔ Represent the brand professionally